77 anc Privacy Policy

Introduction and Scope

77 anc is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes our practices and commitments regarding the handling of your personal information. This Policy applies to our website, mobile application and related services.

By registering or creating an account on our platform, you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together fully define the contractual relationship between you and us.

The purpose of this Policy is to inform you transparently about what information we collect, why we collect it and how it is used. We believe that data privacy is a fundamental right and our platform respects that right.

What Information We Collect

2.1 — Information You Provide

When you register with 77 anc or use our services, we may collect the following types of information:

• Full name, date of birth and nationality
• Mobile number and email address
• Residential address and postal code
• National ID or passport number (for identity verification)
• Financial transaction details — deposit and withdrawal information
• Your betting or gaming activity history

2.2 — Automatically Collected Information

Certain technical information is collected automatically when you use our platform:

• IP address and device identification information
• Browser type, version and language settings
• The time and duration of your visits to the platform
• Which pages you visited and how you navigated
• Information collected through cookies and similar tracking technologies

2.3 — Information Received from Third Parties

In some cases we may receive limited information about you from identity verification service providers or payment processors. This information is used only to confirm your identity and ensure the security of financial transactions.

Purpose of Data Use

77 anc uses the information collected about you for the following specific purposes:

3.1 — Account Management and Service Delivery

Your information is essential for creating and managing your account, verifying your identity, processing deposits and withdrawals and keeping gaming services running. Your financial information is required to complete transactions via bKash, Nagad, Rocket, Upay or bank transfer.

3.2 — Security and Fraud Prevention

We use your information to detect unauthorised access to accounts, financial fraud and suspicious activity. Every transaction is monitored to keep your funds and information secure.

3.3 — Customer Support

Our support team, available via 24/7 live chat and email, may view information related to your account in order to resolve your issues. This access is solely for the purpose of providing support and is governed by strict internal policies.

3.4 — Communication and Notifications

We may use your contact information to keep you informed about your account activity, transaction confirmations, bonuses or promotional offers. You will have the option to opt out of promotional communications if you wish.

3.5 — Analytics and Development

Aggregated and anonymised data is used to analyse platform performance, improve the user experience and help develop new services. No personally identifiable information is included in this analysis.

Data Sharing and Disclosure

77 anc never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

4.1 — Service Provider Partners

Payment processors, identity verification services and technology infrastructure providers are entitled to receive the information necessary to perform their specific functions. These organisations are required to follow our guidelines and privacy standards.

4.2 — Legal Obligations

We may be legally required to disclose information in response to court orders, lawful requests from law enforcement agencies or requirements from government regulatory bodies.

4.3 — Responsible Gaming Information Sharing

Under our Responsible Gaming policy, if a concerning pattern is identified in a user's gaming behaviour, limited information may be shared with support services — always with the user's best interests in mind.

Data Security Measures

77 anc follows industry-standard technical and organisational measures to keep your information secure. The key elements of our security framework are as follows:

5.1 — Encryption

All data transmitted between the platform and users is protected by SSL encryption technology. Your login credentials, financial details and personal information are always transmitted in encrypted form.

5.2 — Access Controls

Access to user information within our internal systems is strictly limited. Only authorised staff can view the information necessary for their responsibilities. Every access is logged and reviewed.

5.3 — Server Security

Our server infrastructure is kept secure through firewalls, intrusion detection systems and regular security reviews. Regular data backups are taken to ensure your information is not lost in any technical incident.

5.4 — OTP and Two-Factor Verification

OTP verification is used during login, withdrawals and sensitive account changes. This provides an effective layer of protection against unauthorised access.

Cookies and Tracking Technology

The 77 anc website uses cookies. Cookies are small text files stored in your browser or device that allow the platform to recognise you.

6.1 — Essential Cookies

These cookies are necessary for the basic functioning of the platform, such as maintaining login sessions and keeping security features active. Without them, the platform will not work correctly.

6.2 — Functional Cookies

These cookies are used to remember your preferences — such as language settings and interface customisation. They improve your experience on the platform.

6.3 — Analytics Cookies

Anonymous cookie data is used to analyse platform traffic and usage patterns. This information is not personally identifiable and is used to improve the overall service.

You can manage cookies in your browser settings. However, disabling essential cookies may limit some platform functionality.

Data Retention Period

We retain your information only for as long as it is necessary or required by legal obligations.

• Active account data: retained in full for as long as the account remains active.
• Inactive or closed account data: may be retained for a specified period after account closure for financial and legal reasons.
• Transaction records: retained long-term in accordance with financial record-keeping requirements.
• Logs and technical data: generally short-term, retained for as long as necessary for security reviews.

After the specified period, data is securely deleted or anonymised.

Your Rights

You have specific rights over your own information that 77 anc respects:

8.1 — Right to Access and Correct Information

You can view the information collected about you and request corrections to inaccurate data by logging into your account or contacting our support team.

8.2 — Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to fulfil this request in full.

8.3 — Opting Out of Promotional Communications

You may opt out of promotional emails or messages at any time. However, transactional and urgent account-related notifications will continue to be sent.

8.4 — Right to Lodge a Complaint

If you believe there is a problem with how we process your information, please contact our customer support team. We are committed to addressing your concerns within a reasonable time.

Protection of Minors

All services at 77 anc are strictly for users aged 21 and above. Our platform does not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware that a minor's information has been collected by mistake, it is deleted immediately and the associated account is closed.

If a parent or guardian believes their child's information is held by us, please contact our support team immediately.

Policy Changes

77 anc may update this privacy policy from time to time. For any significant changes, we will notify you in one or both of the following ways:

• A notification will be sent to your registered email or mobile number
• A notification about the changes will be shown when you log in to the platform

Continued use of the platform after a change is made will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly. Answers to common questions about privacy can be found in our FAQ section.

Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact us in one of the following ways:

• Live Chat: 24/7 live chat support is available directly on the platform
• Email: [email protected]

Our support team provides assistance in both Bengali and English. We aim to respond to your enquiry within a reasonable time.